GENERAL TERMS
Information requirements for distance and off-premises contracts
1. Before committing the consumer to a distance or off-premises contract or any other similar offer, the supplier shall provide the consumer with the following information in a clear and comprehensible manner:
(a) the principal characteristics of the goods or services, to the extent that appropriate in relation to the medium and the goods or services,
(b) the identity of the supplier, for example, his trade name; the fax number and e-mail address, if any, so that the consumer can communicate with the supplier quickly and efficiently and, where appropriate, the geographical address and the identity of the supplier on whose behalf he is acting,
d) if it differs from the address provided on a case-by-case basis; (c) the geographical address of the supplier's registered office and, where appropriate, the address of the supplier on whose behalf he acts, where the consumer can address any complaints,
e) the total price of the goods or services, including VAT. and any other charges, or if, due to the nature of the goods or services, the price cannot reasonably be determined in advance, the manner in which the price is to be calculated and, where applicable, any additional charges shipping, delivery or mail and any other costs or, where such charges cannot reasonably be calculated in advance, the fact that such additional charges may be required. In the case of an indefinite contract or a subscription contract, the total price includes the total cost per billing period.
If these contracts are charged at a fixed price, the total price also means the total monthly cost. If the total cost cannot be reasonably estimated in advance, the manner in which the price is to be calculated shall be described; in addition to the basic invoices,
(g) the arrangements for payment, delivery, execution, the time limit within which the supplier undertakes to deliver the goods or services and, where applicable, the supplier (h) where there is a right of withdrawal, the conditions, the time limit and the procedures for exercising the right in accordance with Article 3g (1), as well as the model of the withdrawal form set out in Section B of the Annex annexed; and is an integral part of this,
i) where applicable, that the consumer will bear the cost of returning the goods in the event of withdrawal and, in the case of distance contracts, if the goods by their nature cannot normally be returned by post, the cost of their return,
(j) in the event that the consumer exercises the right of withdrawal after having used Article 3c (3) or Article 3d (8), that the consumer undertakes to pay a reasonable cost to the supplier in accordance with Article 3i (3), (k) where no right of withdrawal is that the consumer will not have the right of withdrawal or, where appropriate, the circumstances in which the consumer loses the right of withdrawal; of the present and articles 534ff. of the Civil Code,
m) where applicable, the existence and conditions of application of after-sales support services, after-sales service and commercial guarantees,
n) the existence of relevant codes of conduct, as defined in Article 9a indent, f) of this and the manner of obtaining copies thereof, as the case may be, (p) where applicable, the minimum duration of the consumer's obligations under the contract,
q) where applicable, the existence and conditions of deposit of money or other financial guarantees to be paid or provided by whenever the supplier so requests,
(r) where applicable, the possibilities for the operation of digital content, together with the applicable technical protection measures;
(s) where applicable, each type digital content interoperability